Pricing
Pay for outcomes delivered. Nothing else.
No platform fee, no seats, no annual contract to negotiate. You buy credits (1 credit = €0.01); every action your agents perform is metered against a published rate card. A typical operation on Panacea spends €5,000–30,000 a month — and only because its customers actually used it.
Calculator
Model your monthly volume
Move the sliders to match your operation. Most customers run between €5,000 and €30,000 a month across channels.
Assumes typical conversations (~8 AI replies) and AI automation runs. Exact usage is metered per action at the rates below.
1,905,000 credits / month
€19,050
estimated monthly spend
Top up €5,000 and the 5% volume bonus brings this down to ≈ €18,142.86
Top-ups
Credit packs
Top up from €1,000. Volume earns bonus credits — that is the entire discount structure, with no negotiation theatre.
| Top-up | Bonus | Credits you get | Buys you, for example |
|---|---|---|---|
| €1,000 | — | 100,000 | ≈ 2,500 web conversations |
| €5,000 | +5% | 525,000 | ≈ 13,000 web conversations |
| €25,000Most chosen | +10% | 2,750,000 | ≈ 68,000 conversations, or 61,000 call minutes |
| €100,000 | +20% | 12,000,000 | ≈ 300,000 conversations across all channels |
High volumes or custom needs?
Tell us your channels, volumes and systems and get a tailored quote within one working day — bespoke agents and integrations scoped per project.
Credits never expire while your account is active, and unused balance is refundable on request.
Rate card
Published price per action
This is the entire price list — the same rates at every volume, before volume bonuses.
| Action | Credits | In euros |
|---|---|---|
| Web chat — AI reply (standard) | 5 | €0.05 |
| Web chat — AI reply (premium model) | 10 | €0.1 |
| WhatsApp — AI reply (24h service window) | 6 | €0.06 |
| WhatsApp — outbound template message | 3–16 credits | by destination country |
| Phone — one minute of AI answering | 45 | €0.45 |
| Dedicated phone number (monthly) | 1000 | €10 |
| Automation run — no AI step | 2 | €0.02 |
| Automation run — with AI step | 8 | €0.08 |
- · A typical conversation is ~8 AI replies: ≈ 40 credits (€0.40) on web, ≈ 48 credits (€0.48) on WhatsApp.
- · Phone answering is billed per second after the first 30 seconds.
- · Outbound WhatsApp templates include Meta's per-country fee, passed through at cost and shown before you send.
- · Launch rates for early customers; confirmed at general availability.
The model
How credits work
01
Prepaid, not subscribed
You top up when you want, from €1,000. There is no platform fee and nothing to cancel, because there is no plan.
02
They never expire
Unused credits roll over indefinitely while your account is active, and unused balance is refundable on request.
03
Metered per action
Every reply, minute and run is counted against the public rate card — your team can audit every credit in the dashboard and export the ledger.
04
Auto top-up, controlled
Set thresholds, amounts and monthly caps so service never stops and finance never gets surprised. Off by default.
FAQ
Pricing questions
Get a quote on your real volumes
Tell us what you run — channels, volumes, systems — and we'll put numbers on it within one working day.
Request a quote